The general terms and conditions apply to all agreements that you conclude with www.stickylemon.nl, hereinafter referred to as Sticky Lemon. Please read it carefully so that you know what to expect. The conditions were last amended on November 27, 2018.
1.01 Sticky Lemon, Rilla go Rilla B.V., Rouaanstraat 8 9723 CD Groningen, The Netherlands, Chamber of Commerce number: 02070769.
1.02 Customer: natural person who has placed an order with Sticky Lemon.
1.03 Agreement: an order, agreement or contract between Sticky Lemon and the customer, including the general terms and conditions if applicable.
1.04 Website: www.stickylemon.nl and all associated subdomains.
2.01 The general terms and conditions apply to all offers, agreements and deliveries of Sticky Lemon, unless explicitly agreed otherwise in writing.
2.02 If the customer uses conditions that deviate from the general terms and conditions, these are not binding for Sticky Lemon.
3.01 All prices and information on the website are subject to obvious programming and typing errors..
3.02 Delivery and handling costs are included in the final total price in the ordering process. This is clearly communicated to the customer during the ordering process on the website.
3.02 Delivery and handling costs are included in the final total price in the ordering process. This is clearly communicated to the customer during the ordering process on the website.
4.01 The agreement is only concluded at the moment of acceptance by the customer of the offer of Sticky Lemon and compliance with the conditions set by Sticky Lemon.
4.02 If the customer has accepted the offer electronically, Sticky Lemon will electronically confirm receipt of acceptance of the offer. As long as the receipt of this acceptance has not been confirmed, the customer has the option to terminate the agreement.
5.01 Your order will be processed as soon as your payment has been received by Sticky Lemon. Sticky Lemon will then send the products to you as soon as possible.
5.02 Payment afterwards is only possible if this payment method is offered during the ordering process.
5.03 If it is not possible to deliver products within the delivery period stated on the website, Sticky Lemon will inform the customer as soon as possible. In that case, the customer also has the option to terminate the agreement.
5.04 If no delivery period has been agreed, Sticky Lemon will deliver the products within 30 days at the latest. If Sticky Lemon does not deliver within this period, the customer obtains the right to terminate the agreement.
5.05 Sticky Lemon advises the customer to inspect the delivered products and to report any defects found within a reasonable period, preferably in writing or by e-mail. See further: 'Article 14. Defects'.
5.06 As soon as the products to be delivered have been delivered to the specified delivery address, the risk with regard to these products is transferred to the customer.
6.01 The customer can dissolve an agreement with regard to the purchase of a product during a cooling-off period of at least 14 days without giving reasons. Sticky Lemon may ask the customer for the reason for the withdrawal, but not oblige him to state his reason (s).
6.02 The reflection period referred to in paragraph 1 starts on the day after the customer, or a third party designated by the customer, who is not the carrier, has received the product, or:
(a) if the customer has ordered several products in the same order: the day on which the customer, or a third party designated by him, has received the last product. Sticky Lemon may, provided it has clearly informed the customer about this prior to the ordering process, refuse an order for multiple products with different delivery times;
(b) if the delivery of a product consists of several shipments or parts: the day on which the customer, or a third party designated by him, received the last shipment or the last part;
(c) in the case of agreements for regular delivery of products during a certain period: the day on which the customer, or a third party designated by him, has received the first product. For services and digital content that is not supplied on a tangible medium:
6.03 The customer can dissolve a service agreement and an agreement for the supply of digital content that has not been delivered on a tangible medium for at least 14 days without giving reasons. The entrepreneur may ask the customer for the reason for the withdrawal, but not oblige him to state his reason (s).
6.04 The reflection period referred to in paragraph 3 starts on the day following the conclusion of the agreement. Extended reflection period for products, services and digital content that has not been delivered on a tangible medium when not informing about the right of withdrawal:
6.05 If Sticky Lemon has not provided the customer with the legally required information about the right of withdrawal or the model withdrawal form, the cooling-off period will expire 12 months after the end of the original cooling-off period determined in accordance with the previous paragraphs of this article.
6.06 If the entrepreneur has provided the customer with the information referred to in the previous paragraph within 12 months after the commencement date of the original cooling-off period, the cooling-off period will expire 14 days after the day on which the customer received that information.
7.01 During the reflection period, the customer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The basic principle here is that the customer may only handle and inspect the product as he would be allowed to do in a store.
7.02 The customer is only liable for depreciation of the product that is the result of handling the product that goes beyond what is permitted in paragraph 1.
7.03 The customer is not liable for the depreciation of the product if Sticky Lemon has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the agreement.
8.01 If the customer makes use of his right of withdrawal, he must notify Sticky Lemon within the cooling-off period by means of the model withdrawal form or by telephone on +31 598 382319 or otherwise unambiguously to Sticky Lemon.
8.02 As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the customer returns the product. In any case, the customer has complied with the return period if he returns the product before the cooling-off period has expired.
8.03 The customer returns the product with all accessories supplied, if reasonably possible in its original condition and packaging and in accordance with the reasonable and clear instructions provided by Sticky Lemon.
8.04 The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the customer.
8.05 The customer bears the direct costs of returning the product.
8.06 The customer does not bear any costs for the full or partial delivery of digital content not supplied on a tangible medium, if:
(a) prior to delivery, he has not expressly agreed to commence performance of the agreement before the end of the reflection period;
(b) he has not acknowledged losing his right of withdrawal when giving his consent;
(c) the entrepreneur has failed to confirm this statement from the customer.
8.07 If the customer makes use of his right of withdrawal, all additional agreements will be dissolved by operation of law.
9.01 If Sticky Lemon makes the notification of withdrawal by the customer possible electronically, it will immediately send a confirmation of receipt upon receipt of this notification.
9.02 Sticky Lemon will reimburse all payments made by the customer, including any delivery costs charged by Sticky Lemon for the returned product, without delay but within 14 days following the day on which the customer notifies him of the withdrawal. Sticky Lemon may withhold the refund until it has received the product or until the customer demonstrates that he has returned the product, whichever is the earlier.
9.03 Sticky Lemon will use the same payment method that the customer used for reimbursement, unless the customer agrees to a different method. The reimbursement is free of charge for the customer.
9.04 If the customer has opted for a more expensive method of delivery than the cheapest standard delivery, Sticky Lemon does not have to reimburse the additional costs for the more expensive method.
10.01 Sticky Lemon can exclude products that spoil quickly or have a limited shelf life from the right of withdrawal, but only if Sticky Lemon has clearly stated this in the offer, at least in time for the conclusion of the agreement.
11.01 Every purchase must be paid in advance. Goods will only be shipped after verification of the payment made by the customer.
12.01 In case of force majeure, Sticky Lemon is not obliged to pay compensation for damage caused to the customer as a result.
13.01 Sticky Lemon guarantees that the products and / or services comply with the agreement.
13.02 The warranty provided by Sticky Lemon is limited to the warranty provided by the manufacturer of the products.
13.03 A guarantee provided by Sticky Lemon, manufacturer or importer does not affect the legal rights and claims that the customer has under the agreement.
14.01 The customer must notify Sticky Lemon within 2 months after discovery of the defect. Sticky Lemon will respond within 30 days.
14.02 If Sticky Lemon considers this complaint to be well-founded, the relevant products will be repaired, replaced or reimbursed after consultation with the customer. The maximum compensation is equal to the price paid by the customer for the product.
14.03 The customer may not attempt to repair the product himself.
15.01 If you as a customer have a complaint about the handling of your order or about the service, please contact: Sticky Lemon, Rilla go Rilla B.V., A. Plesmanlaan 3, 9615 TJ Kolham. With your complaint you must provide the following information: order number, name, address, content of the complaint.
15.02 You will receive an answer to your complaint within 14 days.
15.03 If you feel that your complaint has not been handled or has not been handled sufficiently, you can register your complaint via the ODR platform of the European Commission.
16.01 Sticky Lemon processes the customer's personal data in accordance with the privacy statement published on the website.
17.01 These terms and conditions have been drawn up in accordance with the European Customer Directive..
17.02 Unless otherwise prescribed by the general terms and conditions or the rules of mandatory law, all disputes that may arise as a result of the agreement will be submitted to the competent Dutch court in Breda.
17.03 If a provision in the general terms and conditions proves to be invalid, this will not affect the validity of the entire general terms and conditions.
17.04 In these terms and conditions, 'in writing' also includes 'e-mail'. In that case, the version of that message received or stored by Sticky Lemon applies as the authentic version, unless the customer can prove that this version is not authentic.
18.01 If you have any questions, complaints or comments after reading the general terms and conditions, please feel free to contact us.